Synoptec Support


Read our forum, start a ticket, or drop us a line and we’ll make sure you get the help you need!

Regular Help Desk support is available Monday—Friday between 8:30 am and 5:00 pm MST. The Help Desk is closed evenings, weekends, and major holidays.

As part of our dedication to quality support and total customer service, emergency support for critical severity issues* is available 24/7, including major holidays, in accordance with the terms and conditions specified in your Subscription Agreement.

In the remainder of 2018, standard Help Desk support will not be available during the Holiday Break of December 24th-28th. Emergency support still available.

2019 Holiday Calendar


Standard Help Desk support will not be available on the following days. Emergency support still available.

New Year’s Day—January 1, 2019

Family Day—February 18, 2019

Good Friday—April 19, 2019

Easter Monday—April 22, 2019

Victoria Day—May 20, 2019

Canada Day—July 1, 2019

Labour Day—September 2, 2019

Thanksgiving Day—October 14, 2019

Remembrance Day—November 11, 2019

Christmas Break—December 23-27, 2019

New Years Eve—December 31, 2019

New Year’s Day—January 1, 2020

*Critical severity issues are those which prevent access or operation of the Synoptec software for a majority of users