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Regular Help Desk support is available Monday—Friday between 8:30 am and 5:00 pm MST. The Help Desk is closed evenings, weekends, and major holidays.
As part of our dedication to quality support and total customer service, emergency support for critical severity issues* is available 24/7, including major holidays, in accordance with the terms and conditions specified in your Subscription Agreement.
Standard Help Desk support will not be available on the following days. Emergency support still available.
New Year’s Day—January 1,2018
Family Day—February 19, 2018
Good Friday—March 30, 2018
Easter Monday—April 2, 2018
Victoria Day—May 21, 2018
Canada Day (observed)—July 2, 2018
Labour Day—September 3, 2018
Thanksgiving Day—October 8, 2018
Remembrance Day—November 11, 2018
Christmas Break—December 24-28, 2018
New Year’s Day—January 1, 2019