Synoptec Support
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Regular Help Desk support is available Monday—Friday between 8:30 am and 5:00 pm MST. The Help Desk is closed evenings, weekends, and major holidays.
As part of our dedication to quality support and total customer service, emergency support for critical severity issues* is available 24/7, including major holidays, in accordance with the terms and conditions specified in your Subscription Agreement.
In the remainder of 2018, standard Help Desk support will not be available during the Holiday Break of December 24th-28th. Emergency support still available.
2019 Holiday Calendar
Standard Help Desk support will not be available on the following days. Emergency support still available.
New Year’s Day—January 1, 2019
Family Day—February 18, 2019
Good Friday—April 19, 2019
Easter Monday—April 22, 2019
Victoria Day—May 20, 2019
Canada Day—July 1, 2019
Labour Day—September 2, 2019
Thanksgiving Day—October 14, 2019
Remembrance Day—November 11, 2019
Christmas Break—December 23-27, 2019
New Years Eve—December 31, 2019
New Year’s Day—January 1, 2020
